Regarding the various comments on TriRig's track record, it is important to keep us and every brand accountable, and we welcome the criticism. Yes, we have run afoul of problems in the past. We take these issues seriously, and do our utmost to address concerns in the most efficient, thorough, and reliable way. Not everyone is always satisfied, and we continue to strive to improve both customer satisfaction and the objective quality of our products. We've made mistakes in the past, and we are constantly working to understand them, address them, and improve our processes and products.
That being said, I'd like to provide a little bit of context to the relative magnitude of those kinds of issues. When we have replaced defective product in the past, is has been on the order of 100-200 units, total, across all products, throughout the lifetime of our business. This represents about 1% replacement. Certainly we can do better, and we continue to strive to do so. However, I mention these numbers illustrate the bigger picture, which is that we have thousands upon thousands of satisfied customers, and a much smaller number of dissatisfied ones.
We absolutely welcome objective criticism, customer feedback, and the like. We want to always do better, and grow our existing base of satisfied and repeat customers.
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TriRig.com
That being said, I'd like to provide a little bit of context to the relative magnitude of those kinds of issues. When we have replaced defective product in the past, is has been on the order of 100-200 units, total, across all products, throughout the lifetime of our business. This represents about 1% replacement. Certainly we can do better, and we continue to strive to do so. However, I mention these numbers illustrate the bigger picture, which is that we have thousands upon thousands of satisfied customers, and a much smaller number of dissatisfied ones.
We absolutely welcome objective criticism, customer feedback, and the like. We want to always do better, and grow our existing base of satisfied and repeat customers.
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TriRig.com