I heard from customer support a few weeks ago and they are pretty much in a holding pattern as the spin bike and power meter business get separated. The guy I talked to said he was pretty much the only person working there (hence the 6 week response time on my customer support request) and he said that while they are in this transition phase there was a hiring freeze and that they really weren't doing much business in the interim period.

So I certainly hope they aren't going belly up, but based on my interaction it sounds like it might just be a restructuring thing.

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Team Zoot 2023