SusanH wrote:
Thanks, I called my shop and the service manager has not heard of this.
Hope Trek clarifies soon.
Here’s the text of what trek sent to their dealers.
“Trek is asking you to check your inventory and sales floor for any Speed Concept models identified above. If you have any affected bikes, please
follow the steps below:
1. Remove affected bikes from sale immediately and do not permit test rides of affected bikes until we have a replacement base bar available.
2. Report each bike on a B2B service claim, starting Friday,June 17th under issue code, "SPEED CONCEPT MY22 BASE BAR" (found under the
Recall section). Include a photo of the bike's serial number with your service claim.
3. For each claim approved, Trek will send a color-matched replacement base bar, a US$75 credit for replacement handlebar tape and hydraulic
brake housing (to be provided by the shop), and a labor credit of US$100. We expect inventory of replacement base bars by mid-July 2022.
Trek will contact you again when the safety recall is ready to be announced to the public. In the meantime, please keep this matter confidential.
Do not call any customers until Trek announces the recall.
If a customer comes into your store with an affected bike before Trek announces the
recall, inform the customer that Trek has received a report of an issue with the Speed Concept, is investigating it, and out of an abundance of
caution, recommends that customers not ride the bike until the base bar is replaced. If you have any questions, contact your Trek representative.”